E-commerce
Three AI agents that recover abandoned carts, resolve support tickets, and drive repeat purchases — with the personal touch of your best team member, at the scale of your biggest sale day.
12–18%
Cart recovery rate
85%
Support tickets auto-resolved
2.4x
Higher email open rates
< 30s
Average response time
The challenge
You know what good looks like. You just don’t have the headcount to do it for every customer, every time.
James sends a personalised follow-up within minutes — referencing the exact items, answering hesitations, and nudging with the right incentive. Not a template. A real conversation.
Maya resolves shipping, returns, and sizing questions instantly — pulling from order history, carrier APIs, and your knowledge base. Customers get answers in seconds, not hours.
Sofia identifies replenishment cycles, complementary products, and re-engagement windows — then reaches out at the perfect moment with a message that feels hand-written.
All three agents scale elastically. Black Friday, holiday rushes, flash sales — every customer still gets a personal, thoughtful response without hiring temp staff.
Use cases
Detects abandoned carts in real time and sends a personalised message referencing the specific items, customer history, and any available incentives.
12–18% recovery rate
vs 3–5% from generic email flows
Handles "where is my order", return requests, sizing questions, and product issues — pulling from your order management system and carrier tracking.
85% auto-resolved
without human intervention
Identifies replenishment cycles and cross-sell opportunities based on purchase history, then crafts individual messages that feel personal, not automated.
2.4x higher open rate
vs batch marketing emails
Recognises high-LTV customers and proactively reaches out with early access, exclusive offers, and personal check-ins to deepen loyalty.
30% higher LTV
for nurtured VIP cohort
Sends perfectly timed review requests based on delivery confirmation and product category — with follow-up for unhappy customers routed to Maya.
3x more reviews
compared to generic post-purchase flows
Answers product comparison, compatibility, and sizing questions before purchase — reducing returns and increasing conversion confidence.
22% fewer returns
from guided pre-sale support
How it works
Plug in your Shopify, WooCommerce, or custom platform. huumaan syncs your product catalog, order history, and customer data — then starts building profiles.
Agents start generating drafts immediately. You review, approve, or edit. Every decision trains the system to match your brand voice and business rules.
As confidence scores climb, agents auto-approve more. Your team shifts from writing every message to overseeing an intelligent system that handles the volume.
“We went from a 3-person support team drowning in tickets to one person reviewing what the agents draft. Our CSAT actually went up because customers get answers in seconds instead of hours.”
Head of CX
D2C Fashion Brand, 50k+ orders/month
Integrations
Shopify
Platform
WooCommerce
Platform
Stripe
Payments
Klaviyo
Gorgias
Support
ShipStation
Shipping
Yotpo
Reviews
Recharge
Subscriptions
Start a free trial and see how huumaan’s agents handle your support, sales, and marketing conversations — with zero code changes.