Customer Support
Maya, your AI support agent, deflects 80% of tickets, responds in under two minutes, and keeps your CSAT scores high — without growing your headcount.
80%
Ticket deflection rate
<2 min
Average first response
95%
CSAT score
60%
Cost reduction
The challenge
Support teams are stuck in a loop — more customers means more tickets, more tickets means more headcount, more headcount means higher costs. huumaan breaks the cycle.
Maya triages every incoming ticket immediately — resolving the straightforward ones on the spot and routing complex cases to the right human with full context already attached. Your team stops playing catch-up and starts doing meaningful work.
Maya monitors every support channel in real time and responds within two minutes — 24 hours a day, seven days a week. Customers get answers before frustration sets in, and your CSAT scores reflect it.
Every response Maya sends is grounded in your verified knowledge base, product documentation, and policy rules. No more conflicting answers between agents — just accurate, on-brand replies every time.
Maya handles the high-volume, repetitive queries that consume most of your team's hours — FAQs, order status, account lookups — so your human headcount stays flat even as your customer base grows.
Use cases
Answers common product, billing, and policy questions instantly using your knowledge base — with context-aware responses that match where the customer is in their journey.
80% deflection rate
of tickets resolved without human involvement
Pulls live order data, account history, and shipping status from your integrations to give customers real answers in real time — no copy-pasting between tabs required.
<2 min response
average first response time, around the clock
When a ticket needs a human, Maya routes it to the right team or agent with a full conversation summary — so the customer never has to repeat themselves.
40% faster resolution
on escalated tickets with pre-built summaries
Detects customer language automatically and responds fluently in 30+ languages — giving global customers a native-language experience without a multilingual support team.
30+ languages
supported with zero additional staffing
Reads emotional cues in customer messages and escalates immediately when frustration or urgency is detected — ensuring high-risk interactions never slip through the cracks.
92% early detection
of at-risk conversations before they escalate further
Sends personalised follow-up messages after ticket resolution to confirm satisfaction, collect CSAT ratings, and surface unresolved issues before they become churn.
95% CSAT score
average across post-resolution surveys
How it works
Plug in Zendesk, Intercom, Freshdesk, or your existing stack. Maya ingests your knowledge base, macros, and past tickets to start building context immediately.
Set your tone, escalation rules, and response boundaries. Maya learns what to answer, how to say it, and when to hand off — matching your brand standard from day one.
Maya takes on the repetitive, high-volume queries that fill your queue. Your human agents focus on complex cases and relationship-building, while costs stay flat as you grow.
“We were drowning in tickets from 200,000 customers with a team of twelve. Within six weeks of deploying Maya, 80% of those tickets were being resolved automatically — and our CSAT actually went up. It was the single biggest operational win we've had in three years.”
Head of Customer Experience
E-commerce brand, 200k+ customers
Integrations
Zendesk
Help Desk
Intercom
Messaging
Freshdesk
Help Desk
Salesforce Service Cloud
CRM
Slack
Communication
Messaging
Channel
Shopify
E-commerce
Start a free trial and see how Maya deflects tickets, delights customers, and cuts support costs — without a single line of code.