Healthcare
Three AI agents that reduce no-shows, streamline follow-ups, and make every patient feel heard — with HIPAA-compliant security, PII redaction, and end-to-end encryption built into every interaction.
40%
Fewer no-shows
85%
Patient satisfaction
3x
Faster response to inquiries
60%
Less admin burden
The challenge
Your staff cares deeply about patients. They just don’t have the bandwidth to give every single one the personal attention they deserve.
Maya sends personalised appointment reminders across SMS, email, and voice — with easy one-tap rescheduling. Patients who confirm get a follow-up the day before. Those who don't get a gentle nudge that fills the slot before revenue is lost.
Maya handles scheduling, insurance verification questions, and routine inquiries instantly — freeing your front desk staff to focus on the patients standing in front of them instead of the ones on hold.
James reaches out with personalised check-ins, remembers patient preferences and history, and communicates with genuine warmth. Every interaction is tailored to the individual, not pulled from a generic template.
Sofia ensures every patient receives timely post-visit instructions, medication reminders, and preventive care nudges — automatically triggered by visit type, diagnosis codes, and care plans. Nothing falls through the cracks.
Use cases
Sends multi-channel reminders with one-tap confirm or reschedule options. Automatically fills cancelled slots from your waitlist. All communications are HIPAA-compliant with full PII redaction in logs.
40% fewer no-shows
vs manual reminder calls
Delivers personalised post-visit summaries, medication instructions, and recovery check-ins based on visit type and care plan. Escalates concerning patient responses to clinical staff immediately.
85% patient satisfaction
across follow-up interactions
Sends conversational satisfaction surveys timed to each visit. Identifies at-risk patients from negative sentiment and routes them to your care team before a complaint becomes a review.
3x response rate
vs traditional email surveys
Identifies patients overdue for annual checkups, screenings, and vaccinations — then sends a personalised outreach message that makes booking easy. Keeps your schedule full and your patients healthy.
60% booking rate
on recall campaign outreach
Guides new patients through intake forms, insurance verification, and pre-visit preparation. Answers questions about your practice, providers, and policies — so day one feels seamless, not stressful.
70% less admin time
spent on new patient intake
Handles common billing questions, explains EOBs, sets up payment plans, and verifies insurance eligibility — with sensitive financial data protected by end-to-end encryption and strict PII redaction.
60% less admin burden
on billing-related inquiries
Security and compliance
Patient data security is not a feature — it is the foundation. Every layer of huumaan is built to meet and exceed healthcare compliance requirements.
Full Business Associate Agreement support, encrypted data at rest and in transit, and audit logging for every patient interaction. Your compliance team will sleep better.
Personally identifiable information is automatically detected and redacted from logs, analytics, and training data. Patient names, SSNs, and medical record numbers never persist where they should not.
Role-based access, multi-factor authentication, and detailed audit trails for every action. Know exactly who accessed what, when, and why — ready for any compliance review.
How it works
Plug in Epic, Cerner, Athenahealth, or your existing practice management platform. huumaan syncs patient records, appointment schedules, and care plans — with HIPAA-compliant data handling from day one.
Reminders, follow-ups, surveys, and billing inquiries are drafted and sent by your AI agents. Every message is reviewed against compliance rules, PII is redacted from logs, and sensitive escalations route to your clinical team instantly.
With routine communication handled, your front desk and care coordinators spend their time where it matters — with patients. Monitor everything from a single dashboard and step in only when you choose to.
“Our no-show rate dropped from 22% to under 13% in the first month. But the real win is that our front desk team actually has time to greet patients properly now. The agents handle the phones, the follow-ups, the reminders — and every message is HIPAA-compliant out of the box.”
Practice Manager
Multi-location Clinic, 15,000+ patients
Integrations
Epic
EHR
Cerner
EHR
Athenahealth
Practice Management
Twilio
Communications
SimplePractice
Practice Management
DrChrono
EHR
Stripe
Payments
Google Workspace
Productivity
Start a free trial and see how huumaan’s HIPAA-compliant agents handle your patient communication — with zero code changes and full data security from day one.