SaaS
Three AI agents that onboard trial users, prevent churn, and drive expansion revenue — with the personal attention of your best CSM, across every account in your book.
30%
Lower churn rate
2x
Trial-to-paid conversion
45%
More expansion revenue
< 60s
First response time
The challenge
You know high-touch customer success drives retention. You just can’t give every account the attention it deserves.
Maya handles the growing volume of technical questions, how-to requests, and bug reports instantly — pulling from your docs, changelog, and account data. Your team focuses on the edge cases that actually need a human.
James reaches out to trial users based on their actual product behavior — not a drip schedule. Stuck on setup? He walks them through it. Power user already? He fast-tracks them to the right plan.
Sofia spots accounts hitting plan limits, teams adding seats, and usage patterns that signal readiness to upgrade — then starts the conversation at exactly the right moment with the right context.
All three agents monitor engagement drops, support sentiment shifts, and login frequency changes. When risk surfaces, they coordinate — Maya resolves friction, James re-engages the champion, Sofia highlights value they may be missing.
Use cases
Monitors trial activity in real time and sends personalised guidance based on where each user is in their setup journey — not a generic drip sequence.
2x trial-to-paid
conversion vs automated email flows
Detects declining engagement, unresolved frustrations, and usage drops — then proactively reaches out to resolve issues before the customer decides to leave.
30% lower churn
within first 90 days of deployment
Identifies underused features relevant to each account and crafts targeted messages that show the value in context — driving stickiness and reducing churn risk.
40% more feature adoption
for targeted accounts vs control group
Spots accounts approaching plan limits, adding team members, or using advanced features on a basic plan — then opens a natural conversation about upgrading.
45% more expansion revenue
from proactive outreach vs reactive requests
Follows up on every NPS response with a personalised message. Promoters get referral asks. Passives get value reinforcement. Detractors get immediate, empathetic outreach.
25% detractor recovery
converted to passive or promoter within 30 days
Classifies incoming tickets by urgency and complexity, resolves common issues instantly from your knowledge base, and routes edge cases to the right specialist with full context.
< 60s first response
with 80% of tickets auto-resolved
How it works
Plug in your billing, analytics, and support tools. huumaan syncs usage data, account health signals, and conversation history — then starts building customer profiles.
Agents analyze product behavior, engagement trends, and support history to understand each account. You review their first outreach drafts and refine the voice until it matches your team.
As confidence grows, agents handle more autonomously — onboarding new trials, flagging churn risk, and opening expansion conversations. Your CS team shifts from reactive to strategic.
“We were losing accounts we didn't even know were unhappy. Now the agents flag risk weeks before renewal, re-engage champions who've gone quiet, and surface upsell opportunities we used to miss entirely. Our net revenue retention jumped 18 points in one quarter.”
VP of Customer Success
B2B SaaS, $5M ARR
Integrations
Intercom
Messaging
Stripe
Billing
Segment
Data
Mixpanel
Analytics
HubSpot
CRM
Zendesk
Support
Slack
Communication
PagerDuty
Incidents
Start a free trial and see how huumaan’s agents handle your support, onboarding, and expansion conversations — with zero code changes.